Policies

To keep everything running smoothly we have a 24-hour cancellation policy, to make sure everything runs as smooth as possible. If you advise that you want to change or cancel your appointment the day of, it will, unfortunately, incur a 50% charge. This fee will be charged to the card on file unless we hear from you before the end of the day & you choose a different payment method. This will need to be completed prior to your next appointment. If we don’t hear from you and you don’t arrive, the full amount will be charged.

We send out a confirmation text the day before your appointment to confirm and if we don’t hear from you by the end of the day we send out a second text and try to call. We care too much about you to cancel straight away, but if we don't get confirmation of appointment by the end of the day it will be cancelled to make way for our wait-list clients.

Traffic sucks, we get it. Let us know if you are stuck and we will communicate our best options to you over the phone.

Please no Facebook or Instagram messages as we don't get to check socials straight away and they tend to get lost amongst all of our fan comments (we can’t help we are popular).

All lash lift and brow lamination bookings require a 100% payment prior to your appointment to secure that place. The booking is not confirmed until the payment is paid. The payment can be made over the phone and in store. If you cancel this appointment with more than 24 hours notice your payment is transferred into a credit but if we do not receive 24 hours notice off the cancellation, you will lose your payment.